If an order is damaged in transit, we take full responsibility for this.
If you receive an item that has been damaged in transit, all we ask is that you send an e-mail to firstname.lastname@example.org – include the Order Number & an image of the item, once received we will issue a reprint and ship a replacement out as soon as possible.
We do have to give the delivery service reasonable time to deliver any parcel. However, if you have not received your order and the advised delivery period has past, please e-mail us at email@example.com the Order Number and we will look into this for you.Note that we can not be held responsible for a delivery delay not respected by the carrier and that there are certain delays that we are not able to foresee.
The customer is responsible for the accuracy of the information provided to us, such as the delivery address and personal information for each shipment. Be sure to provide us with all important information such as the door code or any other information that may be relevant for your product to arrive on time at your delivery address.
Banshy can not be held responsible for the delivery of your package due to an incomplete or incorrect address, provided by the customer.
Thanks for your understanding !